1. Undelivered orders
If we are unable to deliver your subscription, you receive a full refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.
2. Delivered subscriptions
Because the product is a digital service delivered at your request, subscriptions that have been delivered and activated cannot be refunded, except where required by applicable law.
3. Existing subscriptions
The subscription does not stack with existing Game Pass time. Please contact us before ordering if you have an active plan — we'll help you choose the right time to order.
4. How to request a refund
Email support@gamesubmarket.com with your order number. We respond within 1 business day.